MEET THE TEAM
Better hearing and a better quality of life can be yours for many years with the help of the right hearing professional. At East Valley Hearing Center, we pride ourselves on developing long-term relationships with our patients. Relationships based on unsurpassed personal service that begins the first time you walk through our doors and continues long after your initial appointment.
Call us today at 480-389-2428.
Robert J. Scharber, Au.D., FAAA
Board-Certified Doctor of Audiology
Dr. Scharber received his Doctorate of Audiology in 2001 from the University of Florida. He also earned his bachelor’s degree at College of New Jersey in Trenton and his master’s degree in Audiology from Arizona State University in Tempe. He has been practicing audiology in Arizona for more than thirty years. As a Board Certified Doctor of Audiology, he works closely with ear, nose and throat doctors, internists, and family physicians as a consultant providing evaluations and hearing services to their patients. He often serves as a consultant to healthcare organizations and insurance plans as well. He is a fellow of the American Academy of Audiology and the Academy of Dispensing Audiologists, and is licensed by the Arizona State Department of Health Services. Dr. Scharber grew up near Asbury Park, New Jersey.
Dr. Scharber is available as a speaker on a number of topics. He offers a multimedia presentation on Hearing Loss, New Hearing Aid Technologies, Balance, Dizziness & Fall Prevention, Assistive Listening Devices and Listening Strategies. Please contact our office for availability and information.
Heather Guerra, Au.D., FAAA
Doctor of Audiology
Dr. Heather Guerra, Au.D., FAAA graduated from A.T. Still University in August of 2013 where she acquired clinical experience in a broad range of environments, including private practices, ENT offices, a public school system, aural rehabilitation groups and out-patient clinics. Interestingly, audiology is a second career for Dr. Guerra who worked as a respiratory therapist after graduation from Arizona State University. As a respiratory therapist, she found she missed audiology and soon returned to school to pursue her doctoral degree. Dr. Guerra was born in Germany, spent her early years in Scotland and moved to the United States when she was eight years old. She is a talented cellist, touring Europe with the Phoenix Symphony Youth Orchestra while still in high school. Dr. Guerra is married and is the proud mother of a young daughter and two dogs. Like many of our patients, Dr. Guerra suffers from tinnitus and found relief with a retraining device; she is now our resident tinnitus professional and is eager to help our patients who also suffer from this debilitating condition.
Kaitlyn Ives, Au.D., CCC-A
Doctor of Audiology
Dr. Kaitlyn Ives, Au.D., CCC-A graduated with a Bachelor of Science degree in Speech & Hearing Science from Arizona State University and then pursued a Doctorate of Audiology from A.T. Still University, graduating in 2014. While pursuing her doctoral degree, she completed an externship at a hearing care practice in Phoenix, where she gained experience in administering hearing and balance evaluations, as well as fitting hearing devices for patients of all ages. Since then, Dr. Ives has expanded her audiological experience in both the pediatric and ear, nose & throat (ENT) fields. Dr. Ives is passionate about practicing healthy hearing conservation practices, such as wearing hearing protection in noisy environments, and counsels her patients on how to best protect their hearing. Dr. Ives and her husband, Cody, are the proud parents of two young energetic Labrador Retrievers. In her spare time, Dr. Ives enjoys playing fetch with her Labs, practicing yoga, ballroom dancing and traveling.
Sue Rooney, MBA
Director of Marketing
As Director of Marketing, Sue is responsible for managing the marketing and public relations efforts of East Valley Hearing Center. Patients are probably most familiar with the quarterly newsletter and patient appreciation fliers, as well as periodic advertisements in various newspapers and magazines. Sue also coordinates our physician marketing program and all social media efforts. Sue graduated from the University of Illinois with a bachelors degree in Business Administration and earned a Masters of Business Administration from Arizona State University. She joined the East Valley Hearing Center team in 2000. She is married, has three daughters and two granddaughters.
Patient Care Coordinator
Marilyn is our front office patient care coordinator. She will happily take your calls and schedule appointments, making sure we have all the information needed to inform the doctors of audiology of your needs and to get your insurance claims to our insurance specialist. She also does our billing and helps patients with finance options.
After growing up in Michigan, where Marilyn attended Michigan State University, she moved to California, where she raised her family and worked for Fountain Valley School District in the Instruction Division for 21 years. She was very active volunteering in her community and with her philanthropic education organization. She took early retirement from FVSD in 2006 and followed her son to Arizona, where she built a house in Queen Creek and now lives with her three dogs, Diesel, Max, and Molly. She came to EVHC through a temp agency in 2007 and never left. She enjoys her job, traveling with friends, reading, music, going out to eat, working in her yard, babysitting her grandson, and taking care of animals.
Audiology Assistant & Medical Billings Specialist
Holly joined the East Valley Hearing Center team in 2010. She is our insurance specialist, and she is happy to check your hearing benefits and file your insurance claims for you. She has also taken on the position of audiology assistant and is excited to be working more closely with our patients. You may see her cleaning and checking your hearing aids, working with the audiologists on repairs and coordinating shipping and receiving.
Holly is originally from Kentucky and moved to Arizona at the age of 9. She is a proud Yuma High Criminal alum and a graduate of Pima Medical Institute in Tempe. She loves animals and had a rewarding career as a certified veterinary technician for 11 years. She married her high school sweetheart and has a teenage daughter who keeps her very busy. She enjoys raising chickens, gardening, fishing, camping, and hiking.
Pam works part-time and has various responsibilities, including filing, helping with mailings, and calling to confirm appointments. She is always happy to help others in the office with front- and back-office assistance.
Pam grew up in Oklahoma and graduated from Panhandle State University with a degree in elementary education. All of her 32-year teaching career was in Crowley County School District in Colorado. She and her husband raised two children and retired to Mesa in 2004, where they bought a home in Leisure World, a retirement community located across the street from East Valley Hearing Center. Her son lives in Arizona, so she sees him often. Her daughter lives in North Carolina and has two children, who are Pam’s pride and joy. She and her husband have two cats, Benson and Carson. Pam enjoys working at East Valley Hearing Center, designing jewelry, creating stained glass, and taking classes at the swimming pool. She especially enjoys the time she spends with her husband in the sunshine of Arizona.
René Scharber has her Bachelor of Science degree in deaf education and is a sign language interpreter. She often uses her signing skills to interpret for our patients during the week and with a deaf ministry on the weekends. She also teaches sign language to doctor of audiology students at A.T. Still University. She brings the accounting skills she learned at her grandmother’s side to this family business. She helps with the front office, insurance, accounting and the network administration for the computers in the office. She and Dr. Scharber have three adult children and five grandchildren.